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Platform
Agent Workspace
See and manage conversations across clients and channels from a single view.
Multichannel Connectivity
Turn fragmented interactions into a complete record.
Context Aware Routing
AI responds faster and more accurately when it works from full conversation context, not fragmented fields.
Operational Control
See patterns, performance, and outcomes across conversations, not isolated interactions.
Conversation History
Conversations reach the right place with the right context intact.
Conversation Grading
Evaluate conversations using AI and human review to surface quality, gaps, and improvement.
Conversation Analysis
Compare AI and human agent performance across conversations using shared context.
Agent Comparison
Define rules, permissions, and workflows across agents, conversations, and teams.
Client Visibility
Give each client a clear view into conversations, activity, and performance in real time.
Solutions
Contact Center Outsourcers (BPOs)
Multi-client operations with shared conversation context
Internal Contact Centers
Keep AI and agents working in context
Higher Education Enrollment
Continuous student conversations across teams and channels
Pricing
Resources
AI Agent Marketplace
Discover ready-to-use AI agents for every business need.
About Us
Learn more about who we are and what drives our mission.
What Makes Us Different
Explore the unique approach and values that make our product stand out.
Blog
Insights, trends, and practical advice on AI and automation.
Customer Testimonials
See what our clients say about working with us.
Channel Partnerships
Strategic collaborations that expand reach and impact.
Case Studies
Real stories of measurable growth and implementation success.
Blog
Helpful stories, articles, and more
Case Studies
See helpful stories from our customers
About us
Everything about Palera
Customer Testimonials
See helpful stories from our customers
AI Agent Marketplace
Empower Your Business with TextChat's Channel Partnership Program
Channel Partnerships
Empower Your Business with Palera's Partnership Program
How Palera is Different
Continuous conversations vs sessions, tickets, and resets.
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Blog
Palera Blog
The Biggest AI Risk in BPOs Isn’t Technology. It’s Ego.
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CCaaS Didn’t Fall Behind. It Cornered Itself.
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What Running a 2,000-Seat Contact Center Taught Me About Broken CCaaS
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Great CX Isn’t About Speed - It’s About Time Saved
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Most CX Problems Aren’t Training Problems - They’re Memory Problems
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Why Ticket-Based Support Keeps CX Stuck in Reaction Mode
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Why Playing It Safe Is One of the Fastest Ways to Kill CX
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You Don’t Have a Messaging Problem - You Have an Infrastructure Problem
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The Fastest Way to Destroy Customer Trust
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You Don’t Own Your Customer Conversations - Your Vendors Do
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Where “AI + Human Support” Actually Breaks
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Why Most CCaaS Platforms Only Approximate Customer Experience
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Why CX Didn’t Break Between Channels - It Broke Between Conversations
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Why Every AI Agent Company Eventually Hits the CCaaS Wall
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Why Every AI Agent Company Eventually Runs Into CCaaS
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How AI and Humans Actually Work Together in Customer Experience
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Why Conversation Context Is the Missing Layer in Modern CX
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The CX Metrics That Actually Matter (And Why Most Dashboards Miss Them)
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