CCaaS manages agents. Palera manages conversations between AI and humans.
As AI agents begin handling more customer conversations, organizations need a platform that allows AI and human agents to operate together while maintaining full conversation history and operational visibility. Palera ensures conversations continue seamlessly across channels, platforms, and handoffs so customer context is never lost.
Partnering with Palera allows you to offer customers more than a traditional CCaaS platform. Palera provides the conversation and context layer that connects AI agents, human agents, and customer interactions into one continuous experience across voice, messaging, and digital channels.
Through Palera, your clients also gain access to a growing AI agent marketplace, enabling them to deploy specialized AI agents for sales, service, and automation while managing all conversations in one place.
With usage based pricing and no seat licenses, adoption is simple, margins are strong, and revenue grows naturally as conversation volume increases.
Most CCaaS deployments were built for voice agents and disconnected digital tools. As AI agents take on more customer interactions, organizations now need a way to manage AI and human agents together without fragmenting conversations or losing operational control.
Palera sits between AI agents, human agents, and customer channels, ensuring:
Conversations move seamlessly between AI and human agents
Context remains intact across channels and handoffs
Customers never have to repeat themselves
Operations scale without adding headcount
Managers maintain visibility across AI and human performance
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Companies are realizing they will soon operate multiple AI agents across sales, service, and support functions. Without a platform to manage these agents, operations become fragmented and customer experience suffers.
Palera provides a single environment where businesses can deploy, monitor, and manage AI agents alongside human teams while keeping every conversation unified.
Through Palera’s AI agent marketplace, customers can adopt best in class AI agents for different workflows without rebuilding their stack or disrupting existing operations.
As a partner, you receive the tools, training, and support needed to help customers modernize their CX stack while expanding your own recurring revenue opportunities.
As a Palera partner, you enable the next generation of AI and human customer operations.
Lucrative Revenue Opportunities
Earn recurring revenue based on conversation usage as customers expand messaging and AI assisted automation across their operations.
Future-Proof Your Client Base
Help customers transition from voice centric operations to AI assisted, multichannel engagement without replacing existing CCaaS investments.
Access to the AI Agent Marketplace
Enable customers to deploy specialized AI agents for sales, support, and automation while keeping conversations unified inside Palera.
AI Agent Management Platform
Give customers a single environment to manage AI agents, monitor performance, control handoffs, and maintain visibility across automated and human interactions.
Market Differentiation
Stand out by offering infrastructure that unifies AI agents, human agents, and all customer channels with seamless handoffs and shared context.
Exclusive Sales Enablement Resources
Access ROI tools, demos, and positioning frameworks that make AI and human operations easy to explain and sell.
Comprehensive Training and Support
Receive ongoing enablement, technical guidance, and partner success support to accelerate wins and account expansion.
Fast, Low Risk Adoption
Palera integrates with existing environments without forcing CCaaS replacement, making adoption fast and low risk for customers.
Our Channel Partnership Program is ideal for:
Enhance CCaaS deals with a modern conversation and AI orchestration layer.
Embed Palera into enterprise CX stacks to unify AI and human operations.
Deliver and manage AI and human customer engagement for clients on a unified conversation platform.
Help organizations modernize customer engagement and reduce operational costs.
Add high value messaging and AI services that increase stickiness and account growth.
Drive higher conversion and engagement with click to message and automated follow up experiences.
Start by submitting your application to join our Channel Partnership Program.
Once approved, you’ll receive training and resources to familiarize yourself with TextChat’s platform and sales strategies.
Begin introducing TextChat to your clients, leveraging our sales and marketing tools to close deals and scale revenue.
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Generate competitive commissions and recurring revenue for every client you onboard.
