Which touchpoints enroll
The calls, texts, chats and social messages that came before every enrollment, and before every student who went quiet.
Solutions / Enrollment and admissions
Know which conversations actually enroll students
Palera puts every call, text, chat and social message with a prospective student on one record, from first inquiry to enrolled. Your team sees every touchpoint, and which ones move students to enroll. At AMDA, the same list and the same agents went from a 27% to a 59% contact rate.
FERPA compliant. Syncs with your SIS or CRM.
The gap
Your data stops at the inquiry and starts again at the application
Everything in between is spread across the dialer, the texting tool, the chat widget, social inboxes and CRM notes. Each one counts its own activity. None of them can tell you which conversations led to an enrollment, so budget, staffing and scripts get decided on instinct.
Without one record
Dialer4,210 dials
Texting tool2,880 texts sent
Chat widget312 sessions
Social inboxes190 messages
CRM notes"Left voicemail"
Activity, counted five ways. No answer to what enrolled.
With Palera
Student record
Avery Collins
- FormInquiry receivedMon 11:42 pm · Website
- SMSQuestions answered, call bookedMon 11:43 pm · AI agent
- CallAdmissions interview scheduledTue 10:02 am · Live agent
- SocialFinancial aid question answeredThu 8:15 pm · AI agent
- ChatApplication startedFri 3:30 pm · Live agent
- CallApplication completeDay 9 · Live agent
Enrolled6 touchpoints · 4 channels · AI and live agents
Every touchpoint tied to the result it produced.
What one record tells you
See the drivers behind every enrollment
Every touchpoint is on the record and every record carries its outcome. So your enrollment team can finally answer the questions that set budgets and staffing.
How fast is fast enough
Time from inquiry to first real conversation, by program and source, set against the enrollment rate it produced.
Which agents enroll, AI and live
Every agent ranked on the same rubric and measured on enrollments, not dials.
Which answers move students
The questions on financial aid, start dates and housing that show up in enrolled students' records, and the answers that worked.
Where students stall
The step where inquiries go quiet, by program, so you fix that step instead of adding more calls.
Which sources are worth the spend
Inquiry source carried through every conversation to the enrollment, so spend follows students who start, not forms that get filled.
Ask the record
What did the students who enrolled have in common?
Ask in plain language from Copilot, Claude, ChatGPT, Gemini or Grok through the Palera MCP server, or keep it on a live dashboard. The answer comes from every conversation, not a sample of them.
- By program, campus and intake
- AI and live agents on one scorecard
- Scoped, audited and FERPA compliant
Enrolled vs. not enrolledFall intake · all programs
EnrolledNot enrolled
First reply in under 5 minutes
Reached by both text and call
Financial aid question answered
Interview within 3 days
Sample report. Illustrative figures.
Then do more of what works
Turn what enrolls into how your team works
Cadences built on what converts
Call, text, chat and social sequences built with no code. They stop the moment a student replies, and the reply lands on the same record.
AI and live agents, interchangeable
AI agents answer at 11 pm and on weekends. Live agents run interviews. Either one picks up any conversation with the full history on screen.
Students who answer
Branded caller ID and number reputation management, so the call gets picked up in the first place.
27% → 59%
Contact rate at AMDA College of the Performing Arts
Customer results →Same list, same agents, more than double the conversations. And every one of them is on the record.
Find out what is actually enrolling your students
Book a demo and we will walk through a real admissions record, from first inquiry to enrolled.
