Real-time number intelligence
Numbers are checked against their live reputation before the call goes out, and rotated off when they start getting flagged. You dial from the number most likely to connect, not the one that happens to be next.
Platform / Voice
See every call as it happens. Get more of them answered.
Palera Voice puts every dial, connect and live call on one floor, so supervisors can listen, coach and take over while it still matters. The Human Interactive Dialer gives your floor predictive-dialer reach with a person starting every dial, and real-time number intelligence keeps your calls out of spam.
2:11
Stop finding out about your floor after the shift
Long wrap-ups flagged by name, coaching inside the live call, and summaries that write themselves across every channel.
The live floor
Monitor the floor. Find the call. Help your team.
Palera's live voice floor shows dials, connects, contact rate, wrap and drop rate across every account, group and campaign, blended or split into inbound and outbound, moving as the shift moves.
- Listen to a live call without either party hearing you
- Coach the agent privately while the customer stays on the line
- Take control of the call when it needs to be taken
- Alert thresholds, saved views and a wallboard for the floor
What actually moves contact rate
Three things move contact rate most: real-time number intelligence, branded caller identity and compliant dialing.
Branded caller identity
Your name and your reason for calling land on the handset instead of an unknown ten digits. People answer names they recognize.
Compliant dialing
Attempt limits, calling windows, consent state and do-not-call handling applied per campaign, with the disclosures where the regulation wants them.
Now we are cooking with gas. On our old platform we updated caller IDs by hand.
1:02
New numbers won't fix your spam label. Here's what does
Spam labels caught on real SIM-card phones and carrier data, flagged numbers swapped automatically, and calls rerouted over a clean carrier path.
Human Interactive Dialer
The reach of a predictive dialer. The compliance of dialing by hand.
Palera's Human Interactive Dialer puts a person behind every dial. Calls launch one press at a time and answered calls route straight to an available closer, so your floor gets the throughput of a predictive dialer without an autodialer's TCPA exposure, on calls and texts to mobile phones.
One dialer reaches up to 3,600 calls in its best hour and about 2,500 an hour sustained, enough to keep a floor of up to 100 closers talking instead of listening to ringing and voicemail.
A person starts every dial
Each call is launched by a human press, so it is not an autodialer and stays TCPA-safe for calling and texting mobile phones.
Answered calls go to a closer
Connects route to the next available agent, so your closers spend the hour in conversations, not dialing.
The rules checked on every press
Calling windows, attempt limits and consent are applied before each dial, so speed never outruns compliance.
Blended with everything else
Human Interactive Dialer campaigns run beside inbound, manual and preview dialing and your messaging channels, in one workspace on one record.
Dialing mode is set per campaign. Predictive dialing is available on request for programs that want it.
The Human Interactive Dialer is speed without a compliance problem. A person starts every dial. Calling windows and attempt limits still apply. Every call is on the same record as the texts and chats that came before it.
Voice is not a separate system
The call lands on the record the texts are already on
A voice AI agent picking up a conversation that started over SMS gets the whole thread in real time. No summary written afterwards, no export from another platform, no asking the customer to repeat anything.
27% → 59%Contact rate before and after, at an enrollment client.Source: AMDA College of the Performing Arts, Palera deployment.
72%Higher contact rate for EccoGroup USA, with branded caller ID.Source: EccoGroup USA, Palera deployment.
Everything else you would expect
Palera Voice also includes inbound routing, every outbound dialing mode, call recording and voice reporting.
Inbound
AI voice agents built on any frontier AI model in place of an IVR, skills-based routing, queues and callbacks.
Outbound
Human Interactive Dialer, manual, preview and cadence dialing, set per campaign. Predictive on request.
Recording
Call recording with retention rules.
Reporting
Every voice metric available to custom dashboards.
Bring us a list that stopped connecting
We will run it and show you the contact rate difference on your own data.
