Pricing
Palera charges for the work, not the chairs: per conversation on every plan, or per outcome for programs with proven volume. Unlimited seats, every channel and full contact center software are included either way.
How Palera is priced
Most contact center software bills per seat, so you pay for capacity whether anyone is working or not. Palera bills for what actually happens: the conversation, or the result it produces.
1Per conversation
The standard model, on every plan.
2Per outcome
Case by case, for programs with proven volume.
Either way, seats are unlimited and every channel, AI agent management and full contact center software are included.
Against a per-seat contract
Seat licenses bill you for capacity, whether anyone uses it or not. Palera bills for what we deliver: real customer conversations. One customer, one final disposition, every channel, one charge.
$150 seat license, per hour an agent actually works
~85¢/ agent hourPalera conversation charge, per agent hour
~27¢/ agent hourWhen no one is working
$0on PaleraInbound & blended support
Calls, chats and texts with the same customer roll into one conversation, so fewer repeats and lower cost per contact.
Messaging
A text thread can run for days. Everything with one customer until the final disposition, up to 72 hours, counts once, however many messages it takes.
Outbound calling
Voicemails, answering machines and no-answers are never billed. You pay only for live conversations.
Palera analysis. Seat comparisons assume a $150 monthly seat used one shift a day, about 22 days a month, at industry-average productivity: about 55 contacts per shift for support and about 75 for messaging, with 80% becoming billable conversations. Outbound assumes about 150 dials per agent per day. Comparisons cover license and conversation charges only. Carrier fees, AI add-ons and Palera's infrastructure fee above 5,000 conversations a month are excluded on both sides. Pricing above 100,000 conversations is 3.2¢ on all volume.
The prices
Up to 5,000 conversations a month
The whole platform, with no infrastructure fee, so you can run a real campaign before you pay anything.
Per conversation, up to 100,000 a month
Every feature, every channel, every AI agent control. Nothing is held back for a higher tier.
AWS usage billed separately.
Per conversation, above 100,000 a month
The same product at volume pricing. The rate applies automatically when you cross the band.
AWS usage billed separately.
Above 1,000,000 a month
Volume pricing quoted to your program.
Tell us the result you need. We price on that result, whether AI agents, live agents or both deliver it.
AI agents should be paid like the best agents: on what they deliver.
Book a demoPriced to your program
We quote outcome pricing once we have seen your volume and agreed on the result that counts.
Also on your invoice, on either model
Above 5,000 conversations a month, hosting and maintenance for your instance are a separate line on your invoice, quoted up front and sized to your data, not your seats. Every client has its own instance in Palera's secure SOC 2 Type II cloud on AWS, managed by Aligned Technology Group.
Use Palera's carriers or connect your own: your Twilio account, your SIP trunk or your SMS provider. Either way, telephony and messaging fees are billed at the carrier's rate, with no markup from us.
One platform, one contract
Most contact centers pay for a CCaaS, then buy a second platform on top to manage, rank and govern their AI agents. With Palera you never buy that second layer. It comes with every plan, so the comparison above is the whole cost, not half of it.
Every plan, every model. Nothing is held back for a higher tier.
No. Voice, SMS, live chat, WhatsApp, social media, routing, dispositions, reporting, custom dashboards, internal forms and shift scheduling are included in the per-conversation price. There is no per-seat line. The usage and infrastructure charge is the only platform fee.
Yes. Connect your own Twilio account, SIP trunk or SMS provider, or use Palera's carriers. Either way, telephony minutes, messaging segments and number rental are billed at the carrier's rate, with no markup from us. You would pay these on any platform, and keeping them separate is what lets the conversation price stay flat.
We agree on the outcome with you up front, and it is recorded on every conversation, so billing comes straight from the record. Outcome pricing is available case by case, for programs with proven volume, and each client has a volume requirement. The infrastructure fee still applies.
Not on the Free tier. Above 5,000 conversations a month, hosting and maintenance for your instance are a separate line on your invoice, quoted up front and sized to your data, not your seats. Every client has its own instance in Palera's secure SOC 2 Type II cloud on AWS, managed by Aligned Technology Group.
The lower rate applies automatically. You do not renegotiate, and you do not need to commit to a volume in advance to get the volume price.
Only if you want it to. Palera runs as your full contact center platform, or as a layer on top of the CCaaS your client mandates, taking the AI agents, the grading and the reporting while their telephony contract stays where it is. The conversation record is the same either way.
Yes. That is the point of the platform. Agents from other vendors run alongside your own and your live agents, are ranked on the same rubric, and when you change vendors the conversation record, the scores and the reporting stay with you.
As one. The unit is one customer, until an agreed final disposition, or 72 hours if none is reached, however many channels and however many agents, AI or live, touch it in that time.
Send a month of traffic and we will price it against your current contract, line by line.
Audited, compliant and recognized. Every client's data is segmented and runs in its own separate instance.
