EccoGroup USA · BPO · Outbound and inbound for a national telecom brand
72% higher contact rate on telecom outbound calls
EccoGroup USA moved its dialing for a national telecom brand to Palera. Calls now reach customers branded with the telecom brand's name and carrier verified, and more of them get answered.
+72%contact rate on outbound calls
Brand nameon every handset, carrier verified
The challenge
What was in the way
- On their previous dialing platform, caller IDs had to be updated by hand.
- The caller name customers saw was ECCOGROUP, a company they had never heard of, so many calls went unanswered.
What changed
What Palera changed
- Every outbound call now arrives branded with the telecom brand's name and carrier verified, the brand the customer actually has a relationship with.
- Number intelligence keeps each line off spam lists without anyone updating caller IDs by hand.
Results
What changed
| Measure | Before | On Palera |
|---|---|---|
| Outbound contact rate | Baseline | +72% |
| Caller name on the handset | ECCOGROUP | TELECOM BRAND, carrier verified |
| Caller ID updates | By hand | Automatic |
Now we are cooking with gas. On our old platform we updated caller IDs by hand.Tyson ChavarieCTO, EccoGroup USA
We run a lot of clients. With the MCP server I'm not logging into a bunch of screens to check on them. I ask, it tells me, and if a script needs to change, I change it right there.Justin BareSenior Director, Operations, EccoGroup USA
See what Palera changes for you
Bring one campaign and a month of volume. We will show you your own numbers.
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