Platform
Agent Workspace
See and manage conversations across clients and channels from a single view.
Multichannel Connectivity
Turn fragmented interactions into a complete record.
Context Aware Routing
AI responds faster and more accurately when it works from full conversation context, not fragmented fields.
Operational Control
See patterns, performance, and outcomes across conversations, not isolated interactions.
Conversation History
Conversations reach the right place with the right context intact.
Conversation Grading
Evaluate conversations using AI and human review to surface quality, gaps, and improvement.
Conversation Analysis
Compare AI and human agent performance across conversations using shared context.
Agent Comparison
Define rules, permissions, and workflows across agents, conversations, and teams.
Client Visibility
Give each client a clear view into conversations, activity, and performance in real time.
Pricing
Solutions
Contact Center Type
Contact Center Outsourcers (BPOs)
Multi-client operations with shared conversation context
Internal Contact Centers
Keep AI and agents working in context
Higher Education Enrollment
Continuous student conversations across teams and channels
Resources
Blog
Helpful stories, articles, and more
Case Studies
See helpful stories from our customers
About us
Everything about Palera
Customer Testimonials
See helpful stories from our customers
AI Agent Marketplace
Empower Your Business with TextChat's Channel Partnership Program
Channel Partnerships
Empower Your Business with Palera's Partnership Program
How Palera is Different
Continuous conversations vs sessions, tickets, and resets.
Become a Partner
Request a Demo
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