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One Conversation Across Every Channel
The Foundation for Better CX and Better Performance
Why it matters: AI and human agents are only as effective as the context they share.
CCaaS
CRM
AI Agent Platform
Each capability below is built on a single conversation layer
Agent Workspace
See and manage live conversations across clients and channels from a single workspace.
Multichannel Connectivity
Connect conversations across chat, SMS, voice, social, and AI channels in one continuous thread.
Operational Control
Define roles, permissions, and workflows across agents, conversations, and teams.
Conversation Grading
Evaluate conversations using AI and human review to surface quality gaps and improvement.
Increase Profits and Grow Clients
In hours, not days, Palera propels your BPO into the messaging-age at scale.
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Increase in net profit
TextChat delivers up to 200% increase in net profit by transforming efficiency and cutting costs. Net margins can soar from 15% to 45% as fewer agents handle more work, reducing overhead while increasing revenue
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Boosting agent efficiency
TextChat boosts agent efficiency up to 5x, enabling one agent to handle the workload of five by managing multiple conversations seamlessly across channels without sacrificing quality of service
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Less overhead while growing sales
BPOs can reduce overhead by 35% while growing sales by leveraging AI-driven messaging and voice solutions with human oversight, streamlining operations, and maximizing efficiency at scale
